Q: Are you a direct factory or a trade company?

A: We are 100% direct factory, we 100% own our production lines and have very good control of manufactuering quality.

Q: What kinds of products are you offering?

A: As a professional manufacturer & Wholesaler for promotional gifts,culture gifts,business gifts,corporate gifts,sports awards,finisher awards,the range of our products includes Pin Badges, Medals,Coins,Badges,Keychains, belt buckles,trophies,Dog tags,bookmarks,golf items,Cufflinks,tie clips,fridge magnets,bottle openers,car plate, patches, lanyards and our extended products includes soft PVC keychain, magnets, tin button badges, bottle openers etc.

Q: Can you produce exactly per my idea/logo/art?

A: Of course,we are professional manufacturer for custom items,you give us idea or logo image,our professional designer will make artwork for approval to make your idea reality.

Q: I have a design or an idea about the design, how can I send it to you?

A: You can email us, Skype or Whatsapp us a copy or a picture or image or even just words description.We accept all types of file formats; including ai, eps, jpg, gif, pdf and others.We have enthusiastic sales and professional artist to make your design or idea reality.

Q: What shape can my pin or my medal or my coins be?

Any shape you want. We custom manufacture all of our products from scratch, so we can make them any shape, any size and any design.

Q: Is there any MOQ with your factory to start with?

A: No at all,we can produce any quantity as we are direct manufacturer. Welcome to drop the order no matter it's only 1pcs or 10pcs or 100pcs or 10000pcs.

Q: How do I place order with you ?

A: Firstly, reach out us with email or call or skype or online,confirming what items, what products you would like to order.

Our 24/7 service email:sales@aoo-hui.com and call at:0086 18022098285.

Secondly. we will send our quotation to you based on your requirements;

Thirdly,we will send a sample to you for testing after confirming the price and made deposit ;

If you just want stock sample, sample can be free before deposit.

Fourthly, We will start mass production after receiving your confirmation for the sample;

Fifthly,we will ship the goods to you once the goods are ready and balance payments is paid.

Even you never imported from China before and you are not a company and have no import license,we can still produce and ship to your house by FedEx/DHL/UPS/EMS/SF/TNT or By Air or By sea,etc. We are the easiest place to order.

Q: What are the differences between Synthetic Cloisonne,Soft Enamel and Hard Enamel?

The major differences between these three coloring materials will be in terms of production techniques and color rendering.

Synthetic Cloisonne Enamel is probably the best material to render bright and shiny for colors in a reasonable cost.Colors are leveled evenly to the metal borders and totally flat on the product surface.

Hard Enamel differ from Soft Enamel and Synthetic Enamel.It is natural mineral substance and melted during heating process.It is not as bright and shiny as Soft and Synthetic Enamel,but the colors lasts for hundred of years without destroying on purpose.

Soft Enamel,in general speaking,it is cheaper in cost compare to Synthetic and Hard Enamel.It has a similar color render to Synthetic Enamel but color zones recess and lower than metal borders.Metal borders are easy to define.

Q: What's your standard package and can I customized my own package to promote my brand?

A: Our standard package is individual polybag. The customized package is warmly welcome,we can produce any kinds of package per your way to fulfill your requirements.

Q: What's the options of the delivery?

A: We have most flexible delivery options such as express delivery,by air,by sea etc. All can deliver to your door,you can just wait for delivery indoor.

Q:What Kind of International Express Delivery is Available?

A : For example,we have DHL,Fedex,TNT,UPS or special line for express options which is suitable for small or medium orders or urgent orders. A: We are High-Ranking Contracted Customer of DHL, FEDEX, UPS and Other International Express Companies. Partial Hot Lines Price are As Low As 20%. Make the Goods Quickly, Efficiently and Low Cost to Reach Your Hands.

By air or by sea or by train is suitable for massive orders which don't need in 35-45 days

In all,we will discuss with you about the most suitable delivery methods to low down your overall expense on orders.

Q:Do you do a good quality control? Do I get free replacement if bad quality happened?

A: Yes,we wil do 100% inspections of the finished products before it is packed and dispatched. For any special orders,our sales can help inspect the goods in person to make sure goods is 100% in good conditions before dispatching.

During our more than 10 years experience,very few bad quality case happened. If any bad quality happed,free replacement can be made as well as a responsible manufacturer,you are very safe to do business with us.

Q: May I visit your factory?

A: Absolutely,it's warmly welcome to visit us. Sending us an email to set up meeting

Q:If I need my products for an event,how fast you can finish my order?

A: Our generally production time is 12-14 days. For event items,we can produce it in 5-9 days. Sending us your items to check out

Q:Can I get a sample before bulk started?

A:Yes,surely. We can either sending physical sample to you or send sample photo for your checking after mold charge is paid.

Q: What's the most adventage we have?

A: 1). we have own 100% complete production process and all process is done in house which makes us hold most advantages on cost,speed and quality control.

2). our professional designer can work out 2D and 3D artwork in quickest speed

3). our process is more diverse and comprehensive,we can do die cast,die struck,die stamp,soft enamel,hard enamel,Synthetic Cloisonne Enamel,glitter,epoxy,pad prints,UV prints,CMYK prints,offset prints,glow in dark,laser,crystal,pearl,spinning,hanger,dianger, LED blinkers,translucent colors, etc. or PVC,silicone or china or acrylic material combined with metal.

4). we also have developed many open molds for ancient coins and for dog tags,bottle openers,etc. to customize your own information,it could be cheaper if you are looking for universal shape or expect tight budget.

Q:What's your payments term and methods?

A:Normally it's 30% deposit of bulk before bulk started and 70% balance before dispatch,we will send photo and vedios when bulk is ready to show you products

Our payment methods is very flexible,it can be L/C,T/T,Paypal,Western Union,etc. For more information,talk with us

Q:What guarantee do we have since advance payment is required? What happens if the products you shipped are wrong or poorly made?

A: We are aiming to build strong and long term relationship with all of our clients.Our success is based on customer's satisfaction.And,we have SOP management for all orders to follow.Production is only proceeded after all details have been confirmed by customer personally. We also do 100% inspected before shipment to make sure no poorly products come to customer's end.On the other word,even if the product does not meet your requirements,we can provide either immediate remakes at no extra cost or immediate refund and we share photos and videos of the manufacturing process for your order to update you the statues of your orders.

At the meantime,we offer 100% after-sales service, we are the supplier who take full responsibilities for any default goes beyond acceptance to your end and we always are positive to your every small requirement.We have set up this model in order to set our customers in a position of confidence and reliability. Our business has run for so many years is based on this precious reputation.

Q:Do you guarantee safe and secure delivery of products?

A:Yes,as a responsible and reliable manufacturer,we have good quality control with our products and we pay insurance of the delivery to make sure our customer get good goods and get delivery on time. It's our commitment to our customer that you are safe to do business with us no matter on quality or on time or on delivery.

Q:How can I get a tracking number of my order that has been shipped?

A: Whenever your order is shipped,a shipping advise will be sent to you the same day with all the information concerning this shipment as well as the tracking number.