FAQ

FREQUENTLY ASKED QUESTIONS

Q: Can you produce exactly per my idea/logo/art?

A: Of course,we are professional manufacturer for custom items,you give us idea or logo image,our professional designer will make artwork for approval to make your idea reality.

Q: Is there any MOQ with your factory to start with?

A: No at all,we can produce any quantity,no matter 1pcs or 10pcs or 100pcs or 10000pcs.

Q: What's your standard package and can I customized my own package to promote my brand?

A: Our standard package is individual polybag. The customized package is warmly welcome,we can produce any kinds of package per your way to fulfill your requirements.

Q: What's the options of the delivery?

A: We have most flexible delivery options such as express delivery,by air,by sea etc. All can deliver to your door,you can just wait for delivery indoor.

Q:What Kind of International Express Delivery is Available?

A : For example,we have DHL,Fedex,TNT,UPS or special line for express options which is suitable for small or medium orders or urgent orders. A: We are High-Ranking Contracted Customer of DHL, FEDEX, UPS and Other International Express Companies. Partial Hot Lines Price are As Low As 20%. Make the Goods Quickly, Efficiently and Low Cost to Reach Your Hands.

By air or by sea or by train is suitable for massive orders which don't need in 35-45 days

In all,we will discuss with you about the most suitable delivery methods to low down your overall expense on orders.

Q:Do you do a good quality control? Do I get free replacement if bad quality happened?

A: Yes,we wil do 100% inspections of the finished products before it is packed and dispatched. For any special orders,our sales can help inspect the goods in person to make sure goods is 100% in good conditions before dispatching.

During our more than 10 years experience,very few bad quality case happened. If any bad quality happed,free replacement can be made as well as a responsible manufacturer,you are very safe to do business with us.

Q: May I visit your factory?

A: Absolutely,it's warmly welcome to visit us. Sending us an email to set up meeting

Q:If I need my products for an event,how fast you can finish my order?

A: Our generally production time is 12-14 days. For event items,we can produce it in 5-9 days. Sending us your items to check out

Q:Can I get a sample before bulk started?

A:Yes,surely. We can either sending physical sample to you or send sample photo for your checking after mold charge is paid.

Q: What's the most adventage we have?

A: 1),we have complete production process and all process is done in house which makes us hold most advantages on cost,speed and quality control.

2).our professional designer can work out 2D and 3D artwork in quickest speed

3).our process is more diverse and comprehensive,we can do die cast,die struck,die stamp,soft enamel,hard enamel,glitter

epoxy,pad prints,UV prints,glow in dark,laser,crystal etc. or PVC,silicone or china or acrylic material combined with metal

4).we also have developed many open molds for ancient coins and for dog tags etc. to customize your own information,it could be cheaper if you are looking for universal shape.

Q:What's your payments term and methods?

A:Normally it's 30% deposit of bulk before bulk started and 70% balance before dispatch,we will send photo and vedios when bulk is ready to show you products

Our payment methods is very flexible,it can be L/C,T/T,Paypal,Western Union,etc. For more information,talk with us

Q:Do you guarantee safe and secure delivery of products?

A:Yes,as a responsible and reliable manufacturer,we have good quality control with our products and we pay insurance of the delivery to make sure our customer get good goods

and get delivery on time. It's our commitement to our customer that you are safe to do business with us no matter on quality or on time or on delivery.

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